3999pet FAQ —
All your questions answered here

To register on 3999pet, you need an active Bangladeshi mobile number and a strong password. You must be at least 18 years old. The entire registration process takes just 5 minutes. After registering, you will need to verify your mobile number via OTP.

Under 3999pet's policy, each person is allowed only one account. Attempting to create multiple accounts from the same mobile number, device, or IP address may result in all accounts being closed and balances forfeited.

On the login page, click the "Forgot Password?" option. Enter your registered mobile number and wait for an OTP. Once the OTP is verified, set your new password. The whole process takes 2–3 minutes.

Account verification is for your own protection. Verified accounts have higher withdrawal limits, easier bonus claims, and faster account recovery. Verification is simple — just use your mobile OTP.

3999pet supports all major mobile banking services in Bangladesh. Currently available:

• BKash — fastest and most popular
• Nagad — instant processing
• Rocket (DBBL) — reliable alternative
• Credit/Debit Card — Visa & Mastercard

The minimum deposit on 3999pet is just BDT 200. The maximum daily deposit limit is BDT 500,000. VIP members may have higher limits. New members receive a 150% welcome bonus on their first deposit.

Withdrawal requests are typically processed within 1–24 hours. For bKash and Nagad, funds usually arrive within 1 hour. Processing may take slightly longer on weekends or public holidays. VIP members receive priority processing.

3999pet generally does not charge any extra fees on withdrawals. However, the payment gateway may apply a small fee of its own. The minimum withdrawal amount is BDT 500. Any active bonus Wagering Requirements must be met before you can withdraw.

After your first deposit following registration, a 150% welcome bonus is automatically credited to your account. For example, a BDT 1,000 deposit earns you a BDT 1,500 bonus — bringing your total balance to BDT 2,500. A Wagering Requirement must be met to use the bonus.

Every time you log in, you will see a daily bonus notification on your dashboard. Click "Claim" and the bonus is instantly added to your wallet. Logging in at a set time each day also earns you streak bonuses — log in 7 days in a row for a special reward.

A Wagering Requirement is the condition that you must wager a bonus amount a set number of times. For example: if you receive a BDT 1,000 bonus with a WR of 20x, you must place a total of BDT 20,000 in bets before you can withdraw. Each bonus may have a different WR. See the full terms and conditions page for details.

Share your unique referral link or code with a friend. When they register using that link and make their first deposit, you will receive a referral bonus. The more friends you refer, the bigger your bonus. Find your link in the "Referral" section of your account dashboard.

3999pet offers more than 1,000 games. The main categories are:

• Slots — 500+ Classic & Video Slots
• Bingo — a variety of bingo rooms
• Live Casino — Real Dealer Games, Streamed Live
• Sports Betting — cricket, football, and more
• Fishing Games — fun arcade-style games

Yes, most slots and casino games can be played for free in demo mode. Demo mode requires no real money — it's purely for getting familiar with the game. Winnings in demo mode do not transfer to your real balance. Log in to your real account to win actual money.

In Live Casino, real dealers run the games via live video stream. Place your bets on screen, watch the dealer deal cards or spin the wheel, and see the results in real time. A stable internet connection gives you the best experience. Blackjack, roulette, baccarat — it's all here.

Yes, 3999pet is completely secure. We use 256-bit SSL encryption, equivalent to international banking standards. All your personal data and financial transactions are encrypted. The platform undergoes regular third-party security audits.

No, 3999pet never sells or shares your personal information with third parties. Limited data may be used for legal obligations or payment processing. Read our privacy policy for full details.

If you notice any unusual login activity or transactions on your account, change your password immediately. Then email [email protected] or contact us via live chat. Our security team will investigate promptly and secure your account.

The official 3999pet app is available from our download page. Android users can download the APK file directly. iOS users should follow the instructions on the download page. Do not download the app from any third-party site — this poses a security risk.

To install an APK on Android, first go to Settings → Security → Unknown Sources and enable it. Then tap the downloaded APK file to install. It is recommended to turn Unknown Sources back off after installation. If you run into issues, refer to the step-by-step guide on the download page.

The mobile app offers a few extra features — push notifications, biometric login, faster loading, and the ability to view some features offline. The website lets you play directly in a browser from any device. Both use the same account balance.